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Business Operations Intern

The Business Operations Intern will have the opportunity to work on key business tasks and special projects with the Operations support team. This opportunity will provide an introduction to the behind-the-scenes world of our Top Workplaces programs and our fast-paced, fun company culture.  The intern will touch upon a number of core areas within the business, including but not limited to, administrative support, client support, data analytics, and marketing.  

Primary Responsibilities Include: 

Operations

  • Respond to survey taker, primary contact, and internal team support requests through Zendesk, our customer support ticketing platform
  • Respond to survey taker inquiries through phone support
  • Manage client’s access to their online survey results tool
  • Manage the company’s additional paper survey process for clients who needed to add surveys to their orders: Responsible for assigning survey codes to correct companies in our internal database ensuring correct mapping of the survey data, mailed surveys to companies
  • Manage inbound leads and assign to sales teams
  • Adjust company employee counts as needed for our inside-sales team and account managers. Counts are critical in determining where companies fall on our Top Workplaces lists
  • Assist with reporting needs
  • Create reports in the CRM system Salesforce for each new market
  • Manage company intranet
  • Answer phones and help triage calls to the appropriate account manager
  • Order lunches, assembled furniture and other duties as assigned!

Marketing

  • Manage company’s Shopify account, fulfilling orders of Top Workplaces Merchandise for clients.
  • Research and provide data analysis on competitor survey and technology companies in order to provide sales teams with information to use when speaking to clients.

The must haves: 

  • Knowledge of Excel and ability to learn new software programs quickly
  • A go-getter with a willingness to do anything and ‘make it happen’
  • Creativity and keen attention detail
  • Exceptional verbal and written communication skills
  • Ability to work independently, with little supervision

 

*Internship is for credit and/or pay*

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