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Account Manager Team Leader

About WorkplaceDynamics

Our passion and purpose is to make the world a better place to work together. As a leader in organizational health research, WorkplaceDynamics is the premier provider of employee feedback and performance improvement solutions designed to help senior leaders build and sustain a top workplace that drives bottom-line results.

We established the Top Workplaces™ program back in 2006 as a way to give employees a voice, recognize organizational excellence, and inspire all companies to strive for organizational health. In collaboration with today’s most prestigious media partners, we conduct the campaign in more than 40 different regions across the United States.

Since then, we’ve reached more than 11 million employees from well over 33,000 companies through our dynamic employee engagement survey, which means we have one of the country's largest, most robust databases of employee feedback.

Account Management Team Leader

Account Managers help advance the mission of WorkplaceDynamics by building deep relationships with clients to meet their unique needs. This person will be leading the overall efforts of this, otherwise known as “farming” in the sales world.  

Reporting to our VP of Sales, the primary responsibility of the Account Management Team Leader is to lead and coach the team members to ensure clients re-participate in our regional Top Workplaces programs, achieve repeat sales, including initial diagnostic sales.  The Account Management Team Leader is also responsible for managing their own sales pipeline contributing to the team goal.

The Account Management Team Leader is responsible for building a sales culture that is consistent with our mission and values. The team leader also helps to inform strategic decisions for the Top Workplaces business in collaboration with the other Team Leaders and VP’s.

 

Responsibilities

  • Mentor and develop the selling skills of all the sales reps on the team, as well as their own. This will, at a minimum, include observational joint sales calls as needed, role playing, one-on-one coaching sessions, team practice sessions and running weekly team meetings
  • Interview and on-board new account management team members
  • Solicit and listen to feedback from the team, and synthesize that feedback to make sound decisions
  • Perform bi-weekly 1:1 sessions with each team member and off cycle as needed
  • Handle escalations around specific client issues as they arise
  • Cultivate and implement new ideas, approaches, and innovations to improve efficiency and effectiveness of the team
  • As a contributor to the team’s goals, the team leader will also be responsible for their own
  • Properly manage and maintain sales reports
  • Provide on-going support after ‘product support’ calls are complete
  • Conduct calls to understand the customer’s goals in order to deliver a survey design that fits those goals
  • Develop long-term relationships with clients to help them to improve their organizational health and encourage their re-participation in the Top Workplaces program.
  • Continually seek to develop personally and professionally to enhance value to the Company
  • Work closely with the Vice President of Sales to ensure quality and consistency of approach

 

Qualifications

  • Experience with training/onboarding new employees required
  • Experience in exceeding expectations in a sales environment
  • Sales management or leadership experience while performing as an individual contributor preferred
  • Software sales or knowledge of the HR field preferred

 

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